• US Transport News

Seattle woman, 'humiliated' by flight attendant over dirty diaper

By Antonio Planas


A Seattle woman said a flight attendant humiliated her mid-flight for trying to dispose of her daughter's dirty diaper in a bathroom garbage bin and later told her that she had been placed on a no-fly list for creating a biohazard.

Farah Naz Khan, a 34-year-old endocrinologist, said Monday that she was traveling on a Mesa Airlines flight from Kalispell, Montana, to Houston on Friday with her husband and their daughter, who is younger than 2. About midway through the flight, she and her daughter went to a diaper changing station in the rear of the airplane and disposed of a soiled diaper in a scented bag. While she was headed back to her seat, a male flight attendant confronted her, Khan said.

"When I walked back to the front holding my diaper wipes container and, like, the pad that we used to change my daughter's diaper on, the flight attendant accosted me and said: 'Did you just dispose of a diaper back there? That's a biohazard.'" Khan said the flight attendant didn't let her explain — he only yelled. Khan said that she then asked him whether he wanted her to retrieve the used diaper and that he said yes.


Fishing through a garbage bin for the diaper made her feel "humiliated" and "belittled," Khan said. She then became angry when she asked another flight attendant for a garbage bag to put the diaper in and he told her she hadn't done anything wrong.


The second flight attendant called over the first flight attendant, and when Khan tried to speak to him, he refused, Khan said.


Khan filed a customer service incident report upon landing, she said. Khan has flown with her daughter before and always disposed of used diapers in garbage bins, she said.

A few hours after landing, she got a phone call from an unidentified 1-800 number.


When she picked up her cellphone, Khan said, the flight attendant was on the line.


"I recognized the voice. He said, 'Due to a biohazard incident on the plane today, we've placed you on the no-fly list.' This made me very angry, because I suffered the humiliating experience. ... They are placing me on a no-fly list?" Khan said. "I also didn't dispose of the diaper on the plane, even if it was considered a biohazard. I walked it off the plane and threw it away myself outside the flight."


Mesa Airlines contracts with United Airlines for some regional flights as part of the airline's express network, a United spokesman said. He referred questions about the incident to Mesa.


A Mesa spokesperson said in a statement, "The details as described by our customer do not meet the high standards that Mesa sets for our flight attendants and we are reviewing the matter."


The spokesperson didn't answer other questions.


This article originally appeared on NBC News

2 views0 comments