Singapore Airlines has been named the best airline in the world at the ‘Oscars of Aviation’, the Skytrax World Airline Awards, while Delta was crowned number one carrier in North America.
The Awards ceremony was hosted at the Paris Air Show and ranked 325 airlines on a variety of categories, using survey responses.
Skytrax marked their 23rd Annual Awards with a gala ceremony at the Air and Space Museum in Paris, with many senior figures in the aviation industry and airline CEOs and President in attendance. As usual, the rankings were dominated by airlines from Asia and the Middle East, who took home 9 of the 12 awards. Singapore Airlines won “Airline of the Year” for the fifth time, breaking Qatar Airways’ 7-year streak.
Delta Air Lines won number one carrier in North America for the second year in the row, climbing the overall global rankings from 24th to 20th. Delta also earned a top 10 position in ‘World’s Best Airline Inflight Entertainment’, coming 5th ahead of 7th-placed United Airlines and 9th-placed jetBlue Airways.
The first half of 2023 has been full of accolades for Delta. Wall Street Journal named Delta the top U.S. Airline of 2022 in January 2023, using seven operations and customer metrics for their award. It was the second consecutive year Delta topped their ranking. Delta was named the World’s Most Admired Airline by Fortune, ranking first in values such as innovation and people management. WalletHub also ranked Delta the best U.S. airline, citing low delay and cancellation rates.
OAG Aviation Worldwide rated Delta the most-on-time North American airline in its rankings, with no other U.S. carrier making the Top 20 worldwide. Delta earned 8th place on Fast Company’s travel category of their Most Innovative Companies shortlist. Delta was also awarded the Platinum Award by Cirium, for ‘global operational excellence’, with the airline’s ability to achieve on time performance and limit disruption for customers highlighted by the awards board.
Delta will surely be hoping to build on a highly-decorated year of operations in 2022, and look to improve this year. Delta has ensured staff retention and satisfaction remain high, negotiating a deal with pilots that made them the industry-leading airline for pay and increasing employee pay across the field by 5%. Delta has also raised its standards for in-flight experience and entertainment: Delta’s new Sync flight entertainment system offers travelers free Wi-Fi, and will be full available worldwide by the end of 2024, having overhauled its satellite internet system.