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Airline Vueling faces Italy antitrust probe on hand luggage fees

ROME, Oct 11 (Reuters) - Spanish low-cost airline Vueling is facing an antitrust investigation in Italy over hand luggage fees and online profiling, the Italian competition authority (AGCM) said on Wednesday.


According to the regulator, the carrier does not provide clear information to customers that the price for hand luggage varies depending on whether tickets are bought via its website or via its mobile app.


In addition, "it would seem that the device used by the consumer is also used as a parameter to proceed with customer profiling in such a way as to differentiate the purchase price of the ticket," the AGCM said in a statement.


Such practices, if proven, could damage consumers by offering them "incomplete, non-transparent and omissive information" on how Vueling sets prices for luggage, the authority said.


Reuters contacted Vueling for a comment.


The Barcelona-based airline is part of the International Airlines Group (IAG) (ICAG.L), which also owns British Airways, Iberia and Aer Lingus, among others.


In August, Spain's Ministry of Consumer Affairs said it had opened an investigation into Vueling and other low-cost airlines over hand luggage and other fees, which result in the price most consumers pay being higher than initially advertised.


This article originally appeared on Reuters

Photo: REUTERS/Nacho Doce/File photo

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