An American Airlines employee is drawing praise for his calm and stoic manner after a viral video shows him kicking a woman off of a flight and barring her from the carrier after she flung an expletive at a flight attendant over a mask dispute.
The unnamed American Airlines employee at DFW International Airport’s Terminal D is drawing praise on Twitter and other social media channels for the way he handled a woman who allegedly called a flight attendant an inappropriate name during an interaction after a dispute over masks.
“Second of all, you called my employee a b****, completely uncalled for and inappropriate,” the agent said. “We don’t tolerate that crap with us at all.
“You can find another carrier to fly,” he continued. “I’d suggest Spirit.”
The incident took place on July 17 on a flight from DFW Airport to Miami. According to fellow passenger Christopher Freeman, a flight attendant had questioned the woman about her mask, which had holes in it. Freeman captured the video Sunday as the plane was being reboarded after a delay.
Fort Worth-based American didn’t provide details on the incident but did provide a statement.
“We expect our customers to comply with our policies and treat everyone with respect when they choose to travel with us, and we take action when that is not the case,” said a statement from an American Airlines spokesperson.
Since the beginning of the year, the FAA has received at least 2,475 complaints about passengers refusing to wear masks, part of an extreme escalation in unruly behavior coming out of the pandemic.
Flight attendants have complained about being referees for obstinant passengers who refuse to wear masks or take them off during flights.
According to the gate agent in the video, the flight attendant and witnesses say that when questioned about her mask, the woman called the flight attendant the expletive. Shortly afterward, she was escorted off the plane by the American Airlines employee.
The woman pleaded with the American Airlines employee to get back on the flight, but she was denied.
The American Airlines employee says the woman took off her mask after being told to wear it. American and other airlines have a policy requiring passengers to wear masks, and the Biden Administration has mandated masks on planes as well.
“If you don’t want to follow the federal mask mandate and then call my employee a vulgar name, it’s not going to happen,” he said as he denied the woman boarding.
This article originally appeared on Dallas Morning News