JetBlue, Uber partnership gives rideshare vouchers during some delays and cancellations

JetBlue customers whose flights are delayed have a new option for getting on their way thanks to a partnership with Uber for Business that entitles them to rideshare vouchers.

“We always work to give our customers a great onboard experience and get them to their destination safely and on time,” Joanna Geraghty, president and chief operating officer at

JetBlue said in a statement. “Sometimes travel doesn’t go as planned, and flights can get delayed or canceled. In those cases, when the disruption is due to something in our control, our partnership with Uber for Business will make options for our customers more seamless.”

When a flight is delayed for a qualifying reason, passengers will automatically receive an Uber voucher.

According to Uber, eligible JetBlue customers will receive a text or email when vouchers become available with a link to the Uber app. They will see the voucher applied to their account after tapping the link.

Passengers who don’t already have an Uber account will be directed to download the app and create one first.

A flight must be delayed by at least three hours or canceled and JetBlue must be unable to accommodate the passenger until the following day in order for passengers to qualify to receive a voucher.

In either the case of a delay or cancellation, the cause must be deemed “controllable” by the airline, typically defined by the Department of Transportation as caused by a mechanical or staffing issue.

The vouchers are for a dollar value determined by JetBlue. The exact amount will vary based on a number of factors, but an Uber spokesperson told USA TODAY they’re intended to cover the full cost of the ride to or from the airport during a disruption.

Zach Wichter is a travel reporter for USA TODAY based in New York. You can reach him at zwichter@usatoday.com

This article originally appeared on USA Today.